Terms and Conditions



A. We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.

B. We reserve the right to cancel or amend any offer without notice.

C. You can cancel your contract with us at any time prior to delivery without penalty.


A) Full payment is processed by way of the credit or debit card details you have provided, when you place your order. Any items on your order that cannot be fulfilled will be refunded and you will be notified via email.

B. We will advise you if your payment details cannot be authorized for any reason. We may then invite you to pay by another method.

C. All prices and charges on our website are quoted in UK pounds and include VAT.

D. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.


A. We will accept cancellation or amendment of an order placed before delivery without penalty and all monies paid will be refunded.

B. Up to seven days after delivery has taken place you can cancel your order for a full refund of any monies paid, subject to a collection fee of £75.

C. We cannot accept returns for items of that have been assembled unless found to be faulty or damaged.

D. A re-delivery fee of £75 will be applied to failed deliveries.

E. We cannot accept cancellation or amendment of an order after the seventh day following delivery of the goods, unless the goods are defective.


A. All our deliveries use a signed for service and can be delivered to any UK mainland address.

B. You only pay one delivery charge per order regardless of the number of items in your order.

C. All furniture is sold on an estimated lead-time and will be delivered on our longest lead-time for your order.

D. Homewares on a mixed order with furniture will be delivered on our standard service at no extra charge.

E. Once your order has been received into our delivery warehouse you will be contacted to arrange a delivery date.

F. We deliver; depending on your postcode, Monday to Friday, usual hours are between 7.00am and 6.00pm. By accepting a delivery date you are confirming you will be available at the delivery address between these times.

G. You will not be able to request a particular day of the week or time of delivery and you will be offered the next available date for your postcode.

H. If you require a delivery on a specific day or time then an additional charge will apply and quotations can be provided on request.

I. We make every effort to carry out deliveries on the date and time agreed, if for any reason delivery is delayed we will not accept liability for any inconvenience or loss of working time or similar claims for any consequential loss.

J. Any request to change or cancel a delivery date must be made in writing to rnbcargo@hotmail.co.uk

K. In the unlikely event items are missing from your order or damage has been caused to your property, this must be recorded on your delivery note and our mail order department notified. Failure to do so may result in a claim being delayed or refused.

L. Any claim for damage/missing items to your order must be made to us within seven days of delivery.

M. In the unlikely event goods arrive damaged or faulty we suggest they are accepted where possible, so steps can be taken to repair or replace the items with the minimum of inconvenience to you.

N. If you decide to keep unsatisfactory goods you must contact rnbcargo@hotmail.co.uk within seven days of delivery. We may not accept liability if you do not do this.


A. It is the customers responsibility to ensure that the internal and external access points and delivery routes are measured to facilitate delivery. If there is a requirement for removal of doors or windows to accommodate delivery, this is at the customer’s expense and must be carried out prior to delivery.

B. If a delivery is deemed non-standard an additional charge may be applicable and a quotation will be provided.

C. In accordance to Health & Safety regulations the crew, in consultation with their office staff must be the arbiters of what is reasonable to complete a delivery, this will include not carrying furniture past a second floor.

D. If you are in any doubt about access to your property please discuss this with a member of staff before placing your order


A. If you have purchased multiple products from us then we may need to make more than one delivery to you. This is particularly the case when ordering furniture and housewares items together and is dependant on the warehouse the goods are being dispatched from. Where this is necessary we will not charge for the additional delivery.

B. An order will not be eligible for a split delivery unless the order has or will exceed five week of its estimated lead-time. To facilitate delivery of items on the quickest lead-time it will be necessary to remove items on the longer lead-time. This may result in an extended lead-time for the items removed.


A) Unfortunately we do not have the facility to store your ordered products therefore if you cannot take the product within two weeks of us advising you of its availability, we will charge storage charges of £25 per week for a maximum of four weeks, after which we deem the order to be cancelled.

B) If you have chosen to collect your furniture order from one of our high street stores, the storage charge will come into effect after seven days.